Much research was done on internet banking even before it was started. The research continues to this day, with more and more participants involved. As people use internet banking more, it gives researchers more reasons and subjects to study.
One study showed the devastation of identity theft on individuals. They had trouble getting jobs, loans, and insurance, for example. They could not conduct business in a bank, not even internet banking. Some ended up in very difficult positions.
The study suggested that banks, including internet banking institutions, would do well to proclaim themselves as the champions of identity protection. This would help them by limiting their losses. Besides this, they could charge a fee for the service.
Another study evaluated how people felt about the security of their internet banking transactions. 78% of them stated that they would like some kind of verification of their identities to be carried out at certain times. This, they thought, should be done at the moment that unusual transactions were being done on their internet banking accounts.
People seem to be getting more comfortable with internet banking every year. One study showed an increase in internet banking of 9.5% between 2006 and 2007. Another study predicts that 76% of the households who have an internet hookup in the year 2011 will also do internet banking.
